Beyond Midwives Refunds and Cancellations Policy

Your appointments and wellbeing are very important to us. We understand that unexpected circumstances can occur, and you make need to make changes to commitments. However, group courses such as baby massage, pregnancy yoga and antenatal workshops are kept small intentionally. Therefore, we would appreciate notice if cancellation or changes are required. Please read through our cancellation policy before booking.

Group Courses and Workshops

• We respectfully request that you cancel at least four weeks in advance. This may give others an opportunity to take your place. If you cancel four or more weeks in advance, we will offer you a full refund. Cancellations can either be made by telephone or email. We would not charge a cancellation fee. Refunds will be processed within 14 days.
• If you have booked any course, you must attend all sessions for the dates allocated. If you are unable to attend one or two sessions, it may be possible to attend another session subject to availability. Unfortunately, we can not offer a refund for sessions not attended.
• It may be possible to transfer your place to a friend, however that person must contact us in advance to ensure suitability.
• Any cancellation made between 2 and 4 weeks in advance would result in a 50% cancellation fee.
• Unfortunately, if cancellations are within 2 weeks, we cannot offer a refund.
• In exceptional circumstances, we may need to change your booking. If this occurs, we will offer you a suitable alternative. If this is not acceptable, we will offer you a full refund. Refunds will be processed within 14 days.
• If you booked an antenatal course and your baby arrives before you have the opportunity to attend, we will offer you credit to the same value.
• If your cancellation is due to your pregnancy not continuing for any reason, please let us know so that we can offer you one to one support.

Therapies and Midwife Consultations

• If you cancel two or more weeks in advance, we will offer you a full refund. Cancellations can either be made by telephone or email. We would not charge a cancellation fee. Refunds will be processed within 14 days.
• Please understand that appointment times are limited. Therefore, cancellations within 2 weeks of appointments will incur a 50% cancellation fee. Refunds of the remaining 50% will be processed within 14 days.
• Unfortunately, we will be unable to offer a refund if cancellation is within 1 week of appointment. However, we may be able to offer a suitable alternative dependent on availability and your wishes.
• In exceptional circumstances, we may need to change your booking. If this occurs, we will offer you a suitable alternative. If this is not acceptable, we will offer you a full refund. Refunds will be processed within 14 days.
• If you booked an antenatal therapy and your baby arrives before your appointment, we will be able to offer a suitable postnatal therapy.
• If your cancellation is due to your pregnancy not continuing for any reason, please let us know so that we can offer you one to one support.
• If you are more than 15 minutes late for your appointment, we may not be able to accommodate you.
• If you do not attend your appointment, we will be unable to offer a refund.

Breastfeeding Consultations and Tongue Tie Appointments 

• If you cancel two or more weeks in advance, we will offer you a full refund. Cancellations can either be made by telephone, email or in person (see contact details). We would not charge a cancellation fee. Refunds will be processed within 14 days.
• Please understand that appointment times are limited. Therefore, cancellations within 2 weeks of appointments will incur a £50 cancellation fee. Refunds of the remaining amount will be processed within 14 days.
• A cancellation within 24hrs of appointment time will not be refunded.
• In exceptional circumstances, we may need to change your booking. If this occurs, we will offer you a suitable alternative. If this is not acceptable, we will offer you a full refund. Refunds will be processed within 14 days.
• If you are more than 15 minutes late for your appointment, we may not be able to accommodate you.
• If you do not attend your appointment, we will be unable to offer a refund.